UPDATED RETURN POLICY EFFECTIVE AUGUST 1st 2022
Satisfaction Guarantee
Our job at Novelty Lights, LLC is to exceed your purchasing experience beyond expectations.
- All products can be returned within 45 days of purchase.
- If you receive a defective product, contact us within 45 days of purchase.
- Our Customer Service professionals are here to satisfy all business needs.
IMPORTANT Returns Acceptance
- Returns will not be accepted 45 days after purchase date.
- All products returned due to buyer choice must abide to the following guidelines.
- Product(s) must be contained in original packaging with all contents and sufficient packing material to ensure they’re resaleable.
- Returned Products must not have been used, installed, or modified in any way.
- Customers will be charged a 15% re-stocking fee on non-defective products with no exceptions.
- Customers are responsible for shipping costs to return non-defective products.
- We don’t refund shipping costs associated with the original purchase.